CloudCruise Air Cargo handles a large volume of customer queries daily, from shipment tracking to freight charges. Managing these queries manually was a daunting task. With Deskhero's advanced AI capabilities, CloudCruise has been able to automate the process of responding to common queries, leading to a significant reduction in response time.
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This feature has not only improved the efficiency of the customer support team but also ensured accurate and consistent responses to customer queries.
The AI capabilities of Deskhero also enhance the search results for customer queries. When a customer searches for information, the AI uses the embeddings to find the most relevant content from the knowledge base, previous tickets, and other resources. This feature has significantly improved the relevance and accuracy of search results, leading to higher customer satisfaction.
CloudCruise also uses Deskhero's AI to streamline their ticket management process. The AI can automatically categorize and prioritize tickets based on their content, ensuring that urgent issues are addressed promptly. This feature has reduced the workload of the customer support team and improved the overall efficiency of the process.
Overall, Deskhero's AI capabilities have significantly improved the customer support services of CloudCruise Air Cargo. The company has seen a reduction in response time, an increase in customer satisfaction, and a more efficient workflow.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. It finds the most relevant content based on the query and generates a reply accordingly.
How does Deskhero's AI enhance search results?
When a customer searches for information, Deskhero's AI uses the embeddings to find the most relevant content from the knowledge base, previous tickets, and other resources. This improves the accuracy and relevance of search results.
How does Deskhero's AI streamline the ticket management process?
Deskhero's AI can automatically categorize and prioritize tickets based on their content. This ensures that urgent issues are addressed promptly and reduces the workload of the customer support team.
* This article provides an example of how a fictive company in the Air transportation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
