SkyHigh Airlines receives thousands of customer queries daily, ranging from flight schedules to baggage policies. Managing these queries manually was time-consuming and prone to errors. With Deskhero's advanced AI capabilities, SkyHigh Airlines has been able to automate the process of responding to common queries. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies.
Deskhero's AI capabilities also enhance the search results for customer queries. When a customer searches for information, the AI uses the embeddings to find the most relevant content from the knowledge base, previous tickets, and other resources. This feature has significantly improved the accuracy and relevance of search results, leading to higher customer satisfaction.
SkyHigh Airlines also uses Deskhero's AI capabilities to streamline their ticket management process. The AI can automatically categorize and prioritize tickets based on their content, ensuring that urgent issues are addressed promptly. This feature has reduced the workload of the customer support team and improved the response time to customer queries.
With Deskhero's custom email domains and user groups features, SkyHigh Airlines has been able to create a more organized and efficient workflow. Different departments within the customer support team can handle specific types of queries, improving the overall efficiency of the team.
Overall, Deskhero's AI capabilities have transformed the customer support services of SkyHigh Airlines. The company has seen a significant reduction in response time, an increase in customer satisfaction, and a more efficient workflow.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. It finds the most relevant content based on the query and generates a reply accordingly.
How does Deskhero's AI enhance search results?
When a customer searches for information, Deskhero's AI uses the embeddings to find the most relevant content from the knowledge base, previous tickets, and other resources. This improves the accuracy and relevance of search results.
How does Deskhero's AI streamline the ticket management process?
Deskhero's AI can automatically categorize and prioritize tickets based on their content. This ensures that urgent issues are addressed promptly and reduces the workload of the customer support team.
* This article provides an example of how a fictive company in the Air transportation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
