UrbanHaven manages a large number of properties and receives a high volume of customer queries. To manage these efficiently, the company decided to leverage Deskhero's advanced AI capabilities.
Deskhero's AI capabilities allowed UrbanHaven to automate its responses by generating suggested replies based on previous tickets, knowledge base articles, and uploaded files. This not only improved the response time but also ensured the accuracy of the responses.
The AI system also enhanced the search results by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This provided customers with more relevant and comprehensive search results, improving their experience.
UrbanHaven also used Deskhero's website scraping feature to gather data from various sources and feed it into the AI system. This enriched the AI's knowledge base, improving the quality of suggested responses and search results.
Overall, by leveraging Deskhero's AI capabilities, UrbanHaven has significantly boosted its customer support efficiency, leading to higher customer satisfaction and lower operational costs.
How has Deskhero improved UrbanHaven's customer support efficiency?
Deskhero's AI capabilities allow UrbanHaven to automate responses and provide more relevant search results, improving customer support efficiency.
How does Deskhero enhance search results?
Deskhero uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide more relevant and comprehensive search results.
What is the role of website scraping in boosting customer support efficiency?
Website scraping allows UrbanHaven to gather data from various sources and feed it into the AI system, improving the quality of suggested responses and search results.
* This article provides an example of how a fictive company in the Airbnbs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
