GlobalNest operates in multiple countries and deals with a diverse range of customer queries. To manage this diversity and volume of queries, the company decided to use Deskhero's advanced AI capabilities.
Deskhero's AI capabilities allowed GlobalNest to generate suggested replies based on previous tickets, knowledge base articles, and uploaded files. This helped the company provide quick and accurate responses to customer queries, enhancing the overall customer experience.
The AI system also enhanced the search results by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This provided customers with more relevant and comprehensive search results, further improving their experience.
GlobalNest also used Deskhero's website scraping feature to gather data from various sources and feed it into the AI system. This enriched the AI's knowledge base, improving the quality of suggested responses and search results.
By leveraging Deskhero's AI capabilities, GlobalNest has significantly enhanced its customer experience, leading to higher customer retention and satisfaction.
How has Deskhero improved GlobalNest's customer experience?
Deskhero's AI capabilities allow GlobalNest to provide quick and accurate responses to customer queries, enhancing the overall customer experience.
How does Deskhero enhance search results?
Deskhero uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide more relevant and comprehensive search results.
What is the role of website scraping in improving customer experience?
Website scraping allows GlobalNest to gather data from various sources and feed it into the AI system, improving the quality of suggested responses and search results.
* This article provides an example of how a fictive company in the Airbnbs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
