CityStay manages hundreds of properties across multiple cities. With a high volume of customer queries and support tickets, it was becoming increasingly challenging for the customer support team to respond promptly and effectively. The company decided to leverage Deskhero's advanced AI capabilities to manage this challenge.
With Deskhero, CityStay was able to use AI to automatically generate suggested replies based on previous tickets and knowledge base articles. This not only reduced the response time but also ensured that the responses were consistent and accurate.
Deskhero's AI capabilities also allowed CityStay to enhance its search results. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, the platform was able to provide more relevant and comprehensive search results.
Additionally, CityStay used Deskhero's website scraping feature to gather data from various sources and feed it into the AI system. This further improved the quality of the suggested responses and search results.
Overall, Deskhero's AI capabilities have significantly improved CityStay's customer support efficiency and effectiveness, leading to higher customer satisfaction.
How has Deskhero improved CityStay's response time?
Deskhero's AI capabilities generate suggested replies based on previous tickets and knowledge base articles, reducing the time taken to craft responses.
How does Deskhero enhance search results?
Deskhero uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide more relevant and comprehensive search results.
What is the role of website scraping in improving customer support?
Website scraping allows CityStay to gather data from various sources and feed it into the AI system, improving the quality of suggested responses and search results.
* This article provides an example of how a fictive company in the Airbnbs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
