AeroCharter Inc. has a vast knowledge base that includes information on various aircraft types, leasing terms, and procedures. However, keeping this knowledge base updated and easily accessible was a challenge until they started using Deskhero.
Deskhero's advanced AI capabilities allowed AeroCharter to automatically generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This not only saved time but also ensured that the knowledge base was always up-to-date with the latest information.
The AI also enhanced the search results in the knowledge base by leveraging OpenAI Embeddings from previous tickets and other resources. This made it easier for customers to find relevant information and resolve their queries without needing to contact support.
With Deskhero's kanban board, AeroCharter was able to visualize and manage the workflow of their support team more effectively. The custom fields and user groups features also helped them categorize and assign tickets based on the nature of the inquiry and the expertise of the support agent.
By leveraging Deskhero's advanced AI capabilities, AeroCharter Inc. has been able to enhance their knowledge base, improve customer self-service, and reduce the workload of their support team.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI can automatically generate knowledge base articles from various resources like Word, PowerPoint, PDF files, and scraped website data. It also enhances search results by leveraging OpenAI Embeddings from previous tickets and other resources.
Can Deskhero help manage the workflow of the support team?
Yes, Deskhero provides a kanban board that allows you to visualize and manage the workflow of your support team effectively.
Can Deskhero categorize and assign tickets based on the nature of the inquiry?
Yes, Deskhero's custom fields and user groups features allow you to categorize and assign tickets based on the nature of the inquiry and the expertise of the support agent.
* This article provides an example of how a fictive company in the Aircraft Chartering and Leasing Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
