JetLease Solutions interacts with thousands of customers daily, and providing accurate information quickly is crucial for their business. Deskhero's advanced AI capabilities have helped them achieve this goal.
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to enhance search results. This allows JetLease's support team to provide more accurate responses to customer inquiries.
Deskhero's comprehensive search bar and structured data lists also make it easier for the support team to find relevant information quickly. The custom fields and user groups features allow them to categorize and assign tickets more efficiently.
JetLease also uses Deskhero's REST API to integrate the platform with their existing systems, further improving their support process. The custom email domains feature helps them maintain their brand identity in all customer communications.
By leveraging Deskhero's advanced AI capabilities, JetLease Solutions has been able to improve customer interaction, provide more accurate search results, and enhance their overall customer support process.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to enhance search results. This allows the support team to provide more accurate responses to customer inquiries.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
Can Deskhero maintain our brand identity in customer communications?
Yes, Deskhero allows you to use custom email domains, ensuring that your brand identity is maintained in all customer communications.
* This article provides an example of how a fictive company in the Aircraft Chartering and Leasing Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
