SkyLease Aviation receives hundreds of inquiries daily from customers worldwide. Managing these inquiries efficiently was a challenge until they implemented Deskhero. The platform's advanced AI capabilities allowed them to automate ticket management and provide instant responses to common queries.
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This information is used to find relevant content which is sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time spent by support agents on each ticket.
Deskhero's comprehensive search bar and structured data lists also made it easier for SkyLease's support team to find relevant information quickly. The custom fields and user groups features allowed them to categorize and assign tickets more efficiently.
Using Deskhero's REST API, SkyLease was able to integrate the platform with their existing systems, further streamlining their support process. The custom email domains feature also helped them maintain their brand identity in all customer communications.
Overall, Deskhero's advanced AI capabilities have enabled SkyLease Aviation to provide faster and more accurate responses to customer inquiries, improving customer satisfaction and loyalty.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies to customer inquiries. This reduces the time spent by support agents on each ticket.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
Can Deskhero maintain our brand identity in customer communications?
Yes, Deskhero allows you to use custom email domains, ensuring that your brand identity is maintained in all customer communications.
* This article provides an example of how a fictive company in the Aircraft Chartering and Leasing Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
