AeroMaintain Ltd. receives numerous customer inquiries daily, ranging from service requests to technical questions about aircraft maintenance. Managing these inquiries efficiently was a challenge until they implemented Deskhero. The platform's AI-powered ticket management system categorizes incoming tickets based on their content, allowing the support team to prioritize and address them effectively.
Deskhero's custom fields and user groups have enabled AeroMaintain Ltd. to personalize their customer interactions. The AI system uses OpenAI Embeddings to analyze previous tickets and knowledge base articles, suggesting relevant replies to customer queries. This has significantly reduced response times and improved customer satisfaction.
The company also utilizes Deskhero's knowledge base feature, where articles are generated from various sources like Word, PowerPoint, PDF files, and even scraped website data. Deskhero's AI capabilities have made this knowledge base a powerful tool for both the support team and customers, enhancing search results and providing comprehensive solutions.
Deskhero's REST API has allowed AeroMaintain Ltd. to integrate the platform with their existing systems seamlessly. This has resulted in a unified platform for all customer service activities, improving efficiency and productivity.
Overall, Deskhero's advanced AI capabilities have revolutionized AeroMaintain Ltd.'s customer service operations, making them more efficient and customer-friendly.
How does Deskhero's AI system help in managing customer inquiries?
Deskhero's AI system uses OpenAI Embeddings to analyze the content of incoming customer inquiries. It categorizes these inquiries based on their relevance to different topics or issues, allowing the support team to prioritize and address them effectively.
How does Deskhero enhance the search results in the knowledge base?
Deskhero uses advanced AI to analyze previous tickets, knowledge base articles, and other uploaded files to find relevant content. This content is then used to enhance the search results in the knowledge base, making it easier for users to find the information they need.
Can Deskhero be integrated with existing systems?
Yes, Deskhero comes with a REST API that allows it to be seamlessly integrated with existing systems. This provides a unified platform for all customer service activities.
* This article provides an example of how a fictive company in the Aircraft Cleaning & Maintenance Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
