JetShine Services deals with a multitude of customer inquiries daily, from service bookings to technical questions about aircraft maintenance. Handling these inquiries efficiently was a challenge until they implemented Deskhero. The platform's AI-powered ticket management system categorizes incoming tickets based on their content, enabling the support team to prioritize and address them effectively.
Deskhero's custom fields and user groups have allowed JetShine Services to personalize their customer interactions. The AI system uses OpenAI Embeddings to analyze previous tickets and knowledge base articles, suggesting relevant replies to customer queries. This has significantly reduced response times and improved customer satisfaction.
The company also makes use of Deskhero's knowledge base feature, where articles are generated from various sources like Word, PowerPoint, PDF files, and even scraped website data. Deskhero's AI capabilities have transformed this knowledge base into a powerful tool for both the support team and customers, enhancing search results and providing comprehensive solutions.
Deskhero's REST API has facilitated JetShine Services to integrate the platform with their existing systems seamlessly. This has led to a unified platform for all helpdesk activities, improving efficiency and productivity.
Overall, Deskhero's advanced AI capabilities have significantly improved JetShine Services' helpdesk services, making them more efficient and customer-centric.
How does Deskhero's AI system help in managing customer inquiries?
Deskhero's AI system uses OpenAI Embeddings to analyze the content of incoming customer inquiries. It categorizes these inquiries based on their relevance to different topics or issues, enabling the support team to prioritize and address them effectively.
How does Deskhero enhance the search results in the knowledge base?
Deskhero uses advanced AI to analyze previous tickets, knowledge base articles, and other uploaded files to find relevant content. This content is then used to enhance the search results in the knowledge base, making it easier for users to find the information they need.
Can Deskhero be integrated with existing systems?
Yes, Deskhero comes with a REST API that allows it to be seamlessly integrated with existing systems. This provides a unified platform for all helpdesk activities.
* This article provides an example of how a fictive company in the Aircraft Cleaning & Maintenance Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
