SkyClean Inc. has a vast customer base with diverse issues ranging from scheduling cleaning services to technical queries about aircraft maintenance. Managing these inquiries was a challenge until they implemented Deskhero. The platform's ticket management system, powered by AI, automatically categorizes incoming tickets based on their content, making it easier for the support team to prioritize and address them.
With Deskhero's custom fields and user groups, SkyClean Inc. has been able to personalize their customer interactions. The AI system uses OpenAI Embeddings to analyze previous tickets and knowledge base articles, enabling it to suggest relevant replies to customer queries. This has significantly reduced the response time and improved customer satisfaction.
The company also utilizes Deskhero's knowledge base feature, where articles are generated from various sources like Word, PowerPoint, PDF files, and even scraped website data. The AI capabilities of Deskhero have made this knowledge base a powerful tool for both the support team and customers, enhancing search results and providing comprehensive solutions.
Deskhero's REST API has allowed SkyClean Inc. to integrate the platform with their existing systems seamlessly. This has resulted in a unified platform for all customer support activities, improving efficiency and productivity.
Overall, Deskhero's advanced AI capabilities have transformed SkyClean Inc.'s customer support services, making them more efficient and customer-friendly.
How does Deskhero's AI system categorize incoming tickets?
Deskhero's AI system uses OpenAI Embeddings to analyze the content of incoming tickets and categorizes them based on their relevance to different topics or issues. This helps in prioritizing and addressing customer queries more efficiently.
How does Deskhero enhance the search results in the knowledge base?
Deskhero uses advanced AI to analyze previous tickets, knowledge base articles, and other uploaded files to find relevant content. This content is then used to enhance the search results in the knowledge base, making it easier for users to find the information they need.
Can Deskhero be integrated with existing systems?
Yes, Deskhero comes with a REST API that allows it to be seamlessly integrated with existing systems. This provides a unified platform for all customer support activities.
* This article provides an example of how a fictive company in the Aircraft Cleaning & Maintenance Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
