JetFixers Inc., a renowned aircraft engine repair service provider, was looking for a way to improve their customer interaction and support services. They had a vast amount of technical data and customer queries to manage, which was proving to be a challenge.
They implemented Deskhero, which provided a range of features including structured data lists, custom fields, user groups, and ticket management. The Kanban board feature offered a visual overview of the support tickets, making it easier to track and manage them.
Deskhero's advanced AI capabilities allowed JetFixers Inc. to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This helped them find relevant content quickly and efficiently.
The AI-powered knowledge base generated suggested replies using OpenAI's ChatGPT, improving the speed and quality of responses. The comprehensive search bar further improved the efficiency of finding relevant information.
Overall, Deskhero's advanced AI capabilities significantly improved JetFixers Inc.'s customer interaction and support services, reducing response times and improving customer satisfaction.
How did Deskhero improve JetFixers Inc.'s customer interaction?
Deskhero's advanced AI capabilities leveraged OpenAI Embeddings from various sources to find relevant content quickly and efficiently. The AI-powered knowledge base generated suggested replies, improving the speed and quality of responses.
What features of Deskhero were particularly beneficial for JetFixers Inc.?
The structured data list, custom fields, user groups, ticket management, and the Kanban board were particularly beneficial for JetFixers Inc. The advanced AI capabilities also played a significant role in improving efficiency.
How did Deskhero's AI capabilities enhance the search results?
Deskhero's AI capabilities used OpenAI Embeddings from various sources to enhance the search results. This made it easier to find relevant information quickly.
* This article provides an example of how a fictive company in the Aircraft Engine Repairs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
