Skyward Engine Repairs, a top-tier aircraft engine repair company, was struggling with managing their vast amount of technical data and customer queries. They needed a solution to optimize their helpdesk services.
They implemented Deskhero, which offered a range of features including structured data lists, custom fields, user groups, and ticket management. The Kanban board feature provided a visual overview of the support tickets, facilitating efficient tracking and management.
Deskhero's advanced AI capabilities enabled Skyward Engine Repairs to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This helped them find relevant content quickly and efficiently.
The AI-powered knowledge base generated suggested replies using OpenAI's ChatGPT, enhancing the speed and quality of responses. The comprehensive search bar further improved the efficiency of finding relevant information.
Overall, Deskhero's advanced AI capabilities significantly optimized Skyward Engine Repairs' helpdesk services, reducing response times and improving customer satisfaction.
How did Deskhero optimize Skyward Engine Repairs' helpdesk services?
Deskhero's advanced AI capabilities leveraged OpenAI Embeddings from various sources to find relevant content quickly and efficiently. The AI-powered knowledge base generated suggested replies, enhancing the speed and quality of responses.
What features of Deskhero were particularly beneficial for Skyward Engine Repairs?
The structured data list, custom fields, user groups, ticket management, and the Kanban board were particularly beneficial for Skyward Engine Repairs. The advanced AI capabilities also played a significant role in improving efficiency.
How did Deskhero's AI capabilities enhance the search results?
Deskhero's AI capabilities used OpenAI Embeddings from various sources to enhance the search results. This made it easier to find relevant information quickly.
* This article provides an example of how a fictive company in the Aircraft Engine Repairs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
