AeroEngine Solutions, a leading aircraft engine repair company, was facing challenges in managing a vast amount of technical data and customer queries. They needed a solution that could streamline their customer support and helpdesk services.
They implemented Deskhero, which offered a structured data list, custom fields, user groups, and ticket management. The platform's Kanban board provided a visual overview of the support tickets, enabling efficient tracking and management.
With Deskhero's advanced AI capabilities, AeroEngine Solutions was able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This helped them find relevant content quickly and efficiently.
The AI-powered knowledge base generated suggested replies using OpenAI's ChatGPT, enhancing the speed and quality of responses. The comprehensive search bar further improved the efficiency of finding relevant information.
Overall, Deskhero's advanced AI capabilities significantly improved AeroEngine Solutions' customer support efficiency and reduced response times.
How did Deskhero improve AeroEngine Solutions' customer support efficiency?
Deskhero's advanced AI capabilities leveraged OpenAI Embeddings from various sources to find relevant content quickly and efficiently. The AI-powered knowledge base generated suggested replies, enhancing the speed and quality of responses.
What features of Deskhero were particularly beneficial for AeroEngine Solutions?
The structured data list, custom fields, user groups, ticket management, and the Kanban board were particularly beneficial for AeroEngine Solutions. The advanced AI capabilities also played a significant role in improving efficiency.
How did Deskhero's AI capabilities enhance the search results?
Deskhero's AI capabilities used OpenAI Embeddings from various sources to enhance the search results. This made it easier to find relevant information quickly.
* This article provides an example of how a fictive company in the Aircraft Engine Repairs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
