AeroEngine Solutions receives numerous customer queries daily, ranging from technical issues to general inquiries about their services. With Deskhero's advanced AI capabilities, the company can efficiently manage these tickets, reducing response time and improving customer satisfaction.
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This helps in identifying relevant content, which is then sent through OpenAI's ChatGPT to generate suggested replies. This feature has significantly reduced the time spent by the support team on formulating responses.
The AI-powered search bar offered by Deskhero enhances the search results by providing more relevant and comprehensive information. This feature has been particularly useful for the support team when dealing with complex technical queries.
Deskhero's custom fields and structured data lists allow AeroEngine Solutions to categorize and prioritize tickets effectively. This has resulted in a more organized workflow and improved productivity within the customer support team.
By using Deskhero's REST API, AeroEngine Solutions has been able to integrate the platform with their existing systems, creating a unified and efficient customer support ecosystem.
How does Deskhero's AI improve response time?
Deskhero's AI uses OpenAI Embeddings from various sources to identify relevant content for each customer query. This content is then used to generate suggested responses, reducing the time spent by the support team on formulating replies.
How does the AI-powered search bar work?
The AI-powered search bar uses advanced algorithms to provide more relevant and comprehensive search results. This helps the support team find the information they need quickly and efficiently.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for easy integration with existing systems, creating a unified and efficient customer support ecosystem.
* This article provides an example of how a fictive company in the Aircraft Engines industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
