JetPropulsion Innovations deals with a high volume of technical queries from their clients. Using Deskhero's advanced AI capabilities, the company can manage these queries more efficiently, reducing response times and improving client satisfaction.
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like technical manuals and presentations to identify relevant content. This content is then used to generate suggested responses, which has significantly reduced the time spent by the helpdesk team on formulating responses.
The AI-powered search bar offered by Deskhero enhances the search results by providing more relevant and comprehensive information. This feature has been particularly useful for the helpdesk team when dealing with complex technical queries.
Deskhero's custom fields and structured data lists allow JetPropulsion Innovations to categorize and prioritize tickets effectively. This has resulted in a more organized workflow and improved productivity within the helpdesk team.
By using Deskhero's REST API, JetPropulsion Innovations has been able to integrate the platform with their existing systems, creating a unified and efficient helpdesk service.
How does Deskhero's AI improve response time?
Deskhero's AI uses OpenAI Embeddings from various sources to identify relevant content for each query. This content is then used to generate suggested responses, reducing the time spent by the helpdesk team on formulating responses.
How does the AI-powered search bar work?
The AI-powered search bar uses advanced algorithms to provide more relevant and comprehensive search results. This helps the helpdesk team find the information they need quickly and efficiently.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for easy integration with existing systems, creating a unified and efficient helpdesk service.
* This article provides an example of how a fictive company in the Aircraft Engines industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
