JetFuelMax was facing challenges in managing the high volume of customer queries and support tickets. They needed a solution that could not only handle the influx but also provide quick and accurate responses. Deskhero's advanced AI capabilities provided the perfect solution. The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to generate suggested replies.
With Deskhero, JetFuelMax was able to automate their ticket management process. The AI analyzed incoming tickets, categorized them based on content, and directed them to the appropriate department. This resulted in a significant reduction in response time and an increase in customer satisfaction.
Deskhero's AI also enhanced the search functionality of JetFuelMax's knowledge base. By using OpenAI embeddings, the AI was able to provide more relevant search results, making it easier for customers to find the information they needed.
Additionally, the AI was used to generate knowledge base articles from various sources such as Word, PowerPoint, and PDF files. This not only saved time but also ensured that the knowledge base was always updated with the latest information.
Overall, Deskhero's AI capabilities have greatly improved JetFuelMax's customer support services, making it more efficient and effective.
How did Deskhero's AI improve JetFuelMax's ticket management?
Deskhero's AI categorized incoming tickets based on their content and directed them to the appropriate department, resulting in a significant reduction in response time.
How did Deskhero's AI enhance the search functionality of JetFuelMax's knowledge base?
By using OpenAI embeddings, Deskhero's AI was able to provide more relevant search results, making it easier for customers to find the information they needed.
How did Deskhero's AI generate knowledge base articles?
Deskhero's AI generated knowledge base articles from various sources such as Word, PowerPoint, and PDF files. This ensured that the knowledge base was always updated with the latest information.
* This article provides an example of how a fictive company in the Aircraft Fueling Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
