AeroRefurbish has an extensive knowledge base consisting of articles generated from Word, PowerPoint, PDF files, and scraped website data. Managing this vast amount of information was a challenge until they implemented Deskhero. With its structured data lists and comprehensive search bar, AeroRefurbish can now manage their knowledge base efficiently.
Deskhero's advanced AI capabilities have been instrumental in enhancing the quality of AeroRefurbish's knowledge base. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero can identify gaps in the knowledge base and suggest new articles. This has improved the comprehensiveness of AeroRefurbish's knowledge base.
Deskhero's AI also enhances the accessibility of the knowledge base. When a support agent or a customer searches for information, the AI uses embeddings from various data sources to provide the most relevant results. This has significantly improved the user experience of AeroRefurbish's knowledge base.
Additionally, AeroRefurbish uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration ensures that all knowledge base-related data is available in one place, further enhancing the efficiency of their support services.
Overall, Deskhero's advanced AI capabilities have enabled AeroRefurbish to enhance their knowledge base, improve its accessibility, and increase customer satisfaction.
How does Deskhero's AI enhance the quality of the knowledge base?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to identify gaps in the knowledge base and suggest new articles. This improves the comprehensiveness of the knowledge base.
How does Deskhero's AI improve the accessibility of the knowledge base?
When a support agent or a customer searches for information in the knowledge base, Deskhero's AI uses embeddings from various data sources to provide the most relevant results. This improves the user experience of the knowledge base.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that can be used to integrate the platform with existing systems. This ensures that all knowledge base-related data is available in one place.
* This article provides an example of how a fictive company in the Aircraft Interiors Manufacturing and Refurbishment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
