JetComfort receives a high volume of support tickets daily, ranging from product inquiries to technical support requests. Managing these tickets was a challenge until they implemented Deskhero. With its user groups and kanban board features, JetComfort can now manage their tickets effectively.
Deskhero's advanced AI capabilities have been instrumental in optimizing JetComfort's ticket management process. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero suggests relevant replies to customer queries. This has reduced the time spent by support agents on each ticket, enabling them to handle more tickets within the same timeframe.
Deskhero's AI also enhances the search results within the platform. When a support agent searches for information to resolve a ticket, the AI uses embeddings from various data sources to provide the most relevant results. This has significantly reduced the time agents spend on searching for information.
Additionally, JetComfort uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration ensures that all customer-related data is available in one place, further enhancing the efficiency of their support services.
Overall, Deskhero's advanced AI capabilities have enabled JetComfort to optimize their ticket management process, improve response times, and increase customer satisfaction.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant replies to customer queries. This reduces the time spent by support agents on each ticket.
How does Deskhero's AI enhance search results?
When a support agent searches for information to resolve a ticket, Deskhero's AI uses embeddings from various data sources to provide the most relevant results. This reduces the time agents spend on searching for information.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that can be used to integrate the platform with existing systems. This ensures that all customer-related data is available in one place.
* This article provides an example of how a fictive company in the Aircraft Interiors Manufacturing and Refurbishment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
