AeroCharter Global handles numerous customer queries daily, which include questions about charter services, pricing, and aircraft specifications. To manage these queries effectively, the company uses Deskhero's ticket management feature. The AI capabilities of Deskhero analyze each ticket's content and categorize them based on their importance and subject matter, enabling the customer service team to prioritize and handle tickets efficiently.
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This feature ensures that AeroCharter Global provides accurate and consistent responses to customer queries, thereby enhancing customer satisfaction.
The AI solution also generates suggested replies using OpenAI's ChatGPT. These suggested replies are based on the analyzed content and the company's historical data. This feature significantly reduces the response time, thereby increasing the efficiency of the customer service team.
Additionally, Deskhero's comprehensive search bar, powered by AI, allows the customer service team to find relevant information quickly. The search results are enhanced by the AI, providing more accurate and relevant results.
Overall, Deskhero's advanced AI capabilities have revolutionized AeroCharter Global's customer service, making it more efficient and effective.
How does Deskhero's AI assist in managing customer queries?
Deskhero's AI analyzes each ticket's content and categorizes them based on their importance and subject matter. This enables the customer service team to prioritize and handle tickets efficiently.
How does Deskhero's AI ensure accurate and consistent responses?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This ensures that the company provides accurate and consistent responses to customer queries.
How does Deskhero's AI enhance the efficiency of the customer service team?
Deskhero's AI generates suggested replies based on the analyzed content and the company's historical data. This significantly reduces the response time, thereby increasing the efficiency of the customer service team.
* This article provides an example of how a fictive company in the Aircraft leasing and chartering services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
