JetLease Solutions deals with a multitude of customer inquiries every day, including technical questions about aircraft, leasing terms, and conditions. To efficiently manage these inquiries, the company utilizes Deskhero's ticket management feature. Deskhero's AI capabilities analyze the content of each ticket and categorize them based on urgency and topic, allowing the helpdesk team to prioritize and address tickets effectively.
Deskhero's AI also leverages OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This feature enables JetLease Solutions to provide accurate and consistent responses to customer inquiries, thereby improving customer satisfaction.
The AI solution also generates suggested replies using OpenAI's ChatGPT. These suggested replies are based on the analyzed content and the historical data of the company. This feature significantly reduces the response time, thereby increasing the efficiency of the helpdesk team.
Moreover, Deskhero's comprehensive search bar, powered by AI, allows the helpdesk team to find relevant information swiftly. The search results are enhanced by the AI, providing more accurate and relevant results.
Overall, Deskhero's advanced AI capabilities have significantly improved JetLease Solutions' helpdesk services, making them more efficient and effective.
How does Deskhero's AI help in managing customer inquiries?
Deskhero's AI analyzes the content of each ticket and categorizes them based on urgency and topic. This allows the helpdesk team to prioritize and address tickets effectively.
How does Deskhero's AI ensure accurate responses?
Deskhero's AI leverages OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This ensures that the company provides accurate and consistent responses to customer inquiries.
How does Deskhero's AI improve the efficiency of the helpdesk team?
Deskhero's AI generates suggested replies based on the analyzed content and the company's historical data. This significantly reduces the response time, thereby increasing the efficiency of the helpdesk team.
* This article provides an example of how a fictive company in the Aircraft leasing and chartering services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
