SkyLease Aviation receives a high volume of customer inquiries daily, ranging from technical questions about aircraft to leasing terms and conditions. To manage these inquiries efficiently, the company uses Deskhero's ticket management feature. The AI capabilities of Deskhero analyze the content of each ticket and categorize them based on urgency and topic, enabling the customer support team to prioritize and address tickets effectively.
Deskhero's AI also leverages OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This feature helps SkyLease Aviation to provide accurate and consistent responses to customer inquiries, improving customer satisfaction.
The AI solution also generates suggested replies using OpenAI's ChatGPT. These suggested replies are based on the analyzed content and the historical data of the company. This feature significantly reduces the response time, increasing the efficiency of the customer support team.
Furthermore, Deskhero's comprehensive search bar powered by AI allows the customer support team to find relevant information quickly. The search results are enhanced by the AI, providing more accurate and relevant results.
Overall, Deskhero's advanced AI capabilities have transformed SkyLease Aviation's customer support services, making them more efficient and effective.
How does Deskhero's AI categorize tickets?
Deskhero's AI analyzes the content of each ticket and categorizes them based on urgency and topic. This helps in prioritizing and addressing tickets effectively.
How does Deskhero's AI find relevant content?
Deskhero's AI leverages OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data.
How does Deskhero's AI enhance search results?
Deskhero's AI enhances search results by analyzing the search query and providing more accurate and relevant results based on the company's historical data.
* This article provides an example of how a fictive company in the Aircraft leasing and chartering services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
