SkyLease Aviation receives a high volume of inquiries daily, ranging from technical questions about the aircraft to leasing terms and conditions. The company uses Deskhero's AI capabilities to manage these inquiries efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content.
The AI then sends this content through OpenAI's ChatGPT to generate suggested replies. This not only speeds up the response time but also ensures that the answers provided are accurate and consistent. The AI also enhances search results, making it easier for the support team to find relevant information quickly.
Deskhero's AI capabilities also allow SkyLease Aviation to automate routine tasks. For instance, the AI can automatically categorize and assign tickets based on their content, freeing up the support team to focus on more complex issues.
Moreover, SkyLease Aviation uses Deskhero's AI to analyze trends in customer inquiries. This helps the company identify common issues and take proactive measures to address them, thereby improving customer satisfaction.
Overall, Deskhero's AI capabilities have significantly improved the efficiency and effectiveness of SkyLease Aviation's customer support and helpdesk services.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other sources. It then generates suggested replies, which speeds up the response time.
Can Deskhero's AI automate routine tasks?
Yes, Deskhero's AI can automatically categorize and assign tickets based on their content, freeing up the support team to focus on more complex issues.
How does Deskhero's AI help in identifying trends in customer inquiries?
Deskhero's AI analyzes the content of customer inquiries to identify common issues. This helps the company take proactive measures to address these issues and improve customer satisfaction.
* This article provides an example of how a fictive company in the Aircraft leasing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
