AeroFleet Leasing deals with a diverse range of customer inquiries daily. To manage these effectively, the company uses Deskhero's AI capabilities. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content.
This content is then sent through OpenAI's ChatGPT to generate suggested replies. This not only reduces the workload of the support team but also ensures that the responses are accurate and consistent. The AI also enhances search results, enabling the support team to find relevant information quickly.
Furthermore, AeroFleet Leasing uses Deskhero's AI to automate routine tasks. For example, the AI can automatically categorize and assign tickets based on their content, allowing the support team to focus on more complex issues.
In addition, AeroFleet Leasing uses Deskhero's AI to analyze trends in customer inquiries. This enables the company to identify common issues and take proactive measures to address them, thereby improving customer satisfaction.
In conclusion, Deskhero's AI capabilities have significantly enhanced the efficiency and effectiveness of AeroFleet Leasing's helpdesk services.
How does Deskhero's AI improve the accuracy of responses?
Deskhero's AI uses OpenAI Embeddings to find relevant content from various sources. It then generates suggested replies, ensuring that the responses are accurate and consistent.
Can Deskhero's AI automate routine tasks?
Yes, Deskhero's AI can automatically categorize and assign tickets based on their content, allowing the support team to focus on more complex issues.
How does Deskhero's AI help in improving customer satisfaction?
Deskhero's AI analyzes the content of customer inquiries to identify common issues. This enables the company to take proactive measures to address these issues, thereby improving customer satisfaction.
* This article provides an example of how a fictive company in the Aircraft leasing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
