AeroCare deals with a wide range of queries and requests from customers every day. The manual management of these tickets was becoming increasingly difficult. They adopted Deskhero for its efficient ticket management system, which helped them organize and prioritize their tasks effectively.
Deskhero's advanced AI capabilities have allowed AeroCare to automate responses to common queries. The AI uses OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies, significantly reducing the response time.
The AI also improves search results by analyzing uploaded files like policies, manuals, presentations, and scraped website data. This feature has made it easier for AeroCare's support team to find relevant information quickly, thereby improving their productivity.
Deskhero's REST API has allowed AeroCare to integrate the platform with their existing systems seamlessly. This integration has further streamlined their operations and improved their efficiency.
Overall, Deskhero's AI capabilities have revolutionized AeroCare's customer support operations, resulting in higher customer satisfaction and more efficient operations.
How has Deskhero improved AeroCare's response time?
Deskhero's AI capabilities generate suggested replies by analyzing previous tickets and knowledge base articles. This has significantly reduced the time taken to respond to common queries.
How has Deskhero enhanced the search results for AeroCare?
The AI in Deskhero analyzes uploaded files like policies, manuals, presentations, and scraped website data to enhance search results. This makes it easier for the support team to find relevant information quickly.
How has Deskhero's REST API benefited AeroCare?
Deskhero's REST API has allowed AeroCare to integrate the platform with their existing systems seamlessly, streamlining their operations and improving their efficiency.
* This article provides an example of how a fictive company in the Aircraft maintenance and repair services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
