SkyFixers receives numerous queries and requests daily from various airlines and private jet owners. Managing these tickets manually was proving to be a challenge. They adopted Deskhero for its ticket management feature, which helped them organize and prioritize their tasks effectively.
With the help of Deskhero's advanced AI capabilities, SkyFixers has been able to automate their responses to common queries. The AI leverages OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies, drastically reducing the response time.
The AI also enhances search results by analyzing uploaded files like policies, manuals, presentations, and scraped website data. This has made it easier for SkyFixers' support team to find relevant information quickly, enhancing their productivity.
Deskhero's REST API has enabled SkyFixers to integrate the platform with their existing systems seamlessly. This has further streamlined their operations and improved their efficiency.
Overall, Deskhero's AI capabilities have transformed SkyFixers' customer support operations, leading to higher customer satisfaction and more efficient operations.
How has Deskhero improved SkyFixers' response time?
Deskhero's AI capabilities generate suggested replies by analyzing previous tickets and knowledge base articles. This has drastically reduced the time taken to respond to common queries.
How has Deskhero enhanced the search results for SkyFixers?
The AI in Deskhero analyzes uploaded files like policies, manuals, presentations, and scraped website data to enhance search results. This makes it easier for the support team to find relevant information quickly.
How has Deskhero's REST API benefited SkyFixers?
Deskhero's REST API has enabled SkyFixers to integrate the platform with their existing systems seamlessly, streamlining their operations and improving their efficiency.
* This article provides an example of how a fictive company in the Aircraft maintenance and repair services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
