AeroRepair uses Deskhero's AI capabilities to generate suggested replies for their customer queries. The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This has significantly reduced the time taken to respond to customer queries.
The AI also enhances search results, making it easier for AeroRepair's support agents to find relevant information. This has improved the quality of their support services and increased customer satisfaction.
AeroRepair uses Deskhero's user groups feature to manage their support agents. The AI capabilities of Deskhero help in assigning tickets to the appropriate user groups based on their content, improving the efficiency of their support operations.
Deskhero's knowledge base feature is used by AeroRepair to store all their repair manuals and procedures. The AI capabilities of Deskhero make it easy to generate articles from these documents, making them easily accessible to the support agents.
AeroRepair also uses Deskhero's REST API to integrate their existing systems with Deskhero. This has streamlined their support operations and has improved their overall efficiency.
How does Deskhero's AI improve the efficiency of AeroRepair's support operations?
Deskhero's AI improves the efficiency of AeroRepair's support operations by generating suggested replies for customer queries and enhancing search results. It also helps in assigning tickets to the appropriate user groups, improving the efficiency of their support operations.
How does AeroRepair use Deskhero's knowledge base feature?
AeroRepair uses Deskhero's knowledge base feature to store all their repair manuals and procedures. The AI capabilities of Deskhero make it easy to generate articles from these documents, making them easily accessible to the support agents.
How does AeroRepair integrate their existing systems with Deskhero?
AeroRepair uses Deskhero's REST API to integrate their existing systems with Deskhero. This has streamlined their support operations and has improved their overall efficiency.
* This article provides an example of how a fictive company in the Aircraft maintenance and repair industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
