JetMaintain uses Deskhero's AI capabilities to generate suggested replies for their customer queries. The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This has drastically reduced the time taken to respond to customer queries and improved the quality of their responses.
The AI also enhances search results, making it easier for JetMaintain's support agents to find relevant information. This has improved the quality of their support services and increased customer satisfaction.
JetMaintain uses Deskhero's kanban board feature to manage their tickets. The AI capabilities of Deskhero help in categorizing these tickets based on their content and moving them through the kanban board, improving the efficiency of their support operations.
Deskhero's knowledge base feature is used by JetMaintain to store all their maintenance manuals and procedures. The AI capabilities of Deskhero make it easy to generate articles from these documents, making them easily accessible to the support agents.
JetMaintain also uses Deskhero's REST API to integrate their existing systems with Deskhero. This has streamlined their support operations and has improved their overall efficiency.
How does Deskhero's AI improve the efficiency of JetMaintain's support operations?
Deskhero's AI improves the efficiency of JetMaintain's support operations by generating suggested replies for customer queries and enhancing search results. It also helps in categorizing tickets and moving them through the kanban board, improving the efficiency of their support operations.
How does JetMaintain use Deskhero's knowledge base feature?
JetMaintain uses Deskhero's knowledge base feature to store all their maintenance manuals and procedures. The AI capabilities of Deskhero make it easy to generate articles from these documents, making them easily accessible to the support agents.
How does JetMaintain integrate their existing systems with Deskhero?
JetMaintain uses Deskhero's REST API to integrate their existing systems with Deskhero. This has streamlined their support operations and has improved their overall efficiency.
* This article provides an example of how a fictive company in the Aircraft maintenance and repair industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
