SkyFixers uses Deskhero's AI capabilities to generate suggested replies for their customer queries. The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This has reduced the time taken to respond to customer queries by 50%.
The AI also enhances search results, making it easier for SkyFixers' support agents to find relevant information. This has improved the quality of their support services and increased customer satisfaction.
SkyFixers uses Deskhero's custom fields and structured data lists to manage their tickets. The AI capabilities of Deskhero help in categorizing these tickets based on their content, making it easier for the support agents to prioritize and handle them.
Deskhero's knowledge base feature is used by SkyFixers to store all their maintenance manuals and procedures. The AI capabilities of Deskhero make it easy to generate articles from these documents, making them easily accessible to the support agents.
SkyFixers also uses Deskhero's REST API to integrate their existing systems with Deskhero. This has made it easier for them to manage their support operations and has improved their overall efficiency.
How does Deskhero's AI improve the efficiency of SkyFixers' support operations?
Deskhero's AI improves the efficiency of SkyFixers' support operations by generating suggested replies for customer queries and enhancing search results. It also helps in categorizing tickets, making it easier for the support agents to handle them.
How does SkyFixers use Deskhero's knowledge base feature?
SkyFixers uses Deskhero's knowledge base feature to store all their maintenance manuals and procedures. The AI capabilities of Deskhero make it easy to generate articles from these documents, making them easily accessible to the support agents.
How does SkyFixers integrate their existing systems with Deskhero?
SkyFixers uses Deskhero's REST API to integrate their existing systems with Deskhero. This has made it easier for them to manage their support operations and has improved their overall efficiency.
* This article provides an example of how a fictive company in the Aircraft maintenance and repair industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
