JetMaintain Co. uses Deskhero's AI to manage their large collection of maintenance manuals, technical documents, and other resources. The AI-powered search bar quickly finds relevant information, reducing the time technicians spend on manual searches and increasing their productivity.
The company also uses Deskhero's AI to generate suggested replies to customer queries. By analyzing previous tickets and knowledge base articles, the AI provides accurate and timely responses, enhancing customer satisfaction and allowing the support team to focus on more complex issues.
JetMaintain uses Deskhero's AI to scrape data from their website and other online sources. This information is used to update the knowledge base and improve the accuracy of the AI's suggested replies, ensuring that customers always receive the most up-to-date information.
Additionally, JetMaintain uses Deskhero's custom fields and user groups to categorize and prioritize tickets. This helps them manage their workload efficiently and ensure that urgent issues are addressed promptly.
Lastly, JetMaintain uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to fully leverage Deskhero's AI capabilities without disrupting their current workflows.
How does Deskhero's AI improve JetMaintain's operational efficiency?
Deskhero's AI improves efficiency by quickly finding relevant information in technical documents, suggesting replies to customer queries, and updating the knowledge base with scraped data. It also helps prioritize tickets and integrates seamlessly with existing systems.
How does Deskhero's AI enhance JetMaintain's customer satisfaction?
Deskhero's AI enhances customer satisfaction by providing accurate and timely responses to queries. It also ensures that urgent issues are addressed promptly by prioritizing tickets.
Can Deskhero's AI be integrated with JetMaintain's existing systems?
Yes, Deskhero's REST API allows it to be integrated with existing systems, enabling JetMaintain to fully leverage its AI capabilities without disrupting their current workflows.
* This article provides an example of how a fictive company in the Aircraft Maintenance & Repair Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
