AeroTech Solutions uses Deskhero's AI capabilities to manage its customer support operations efficiently. The AI system categorizes and prioritizes incoming tickets, ensuring that critical issues are addressed promptly. This has significantly improved the company's response times and customer satisfaction ratings.
Using Deskhero's knowledge base feature, AeroTech Solutions has built a comprehensive database of common issues and solutions. The AI system automatically generates articles from previously resolved tickets, manuals, and other resources, making it easier for the support team to find relevant information quickly.
Deskhero's AI also enhances the search results by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This feature has significantly reduced the time spent on each ticket, improving the support team's productivity.
The custom fields feature allows AeroTech Solutions to capture specific information about each ticket, such as the type of aircraft and the nature of the issue. This information is used by the AI to generate more accurate and relevant responses, improving the quality of customer service.
Finally, AeroTech Solutions uses Deskhero's REST API to integrate the platform with its existing systems, ensuring seamless data flow and enhancing overall operational efficiency.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI categorizes and prioritizes tickets based on their urgency and complexity, ensuring that critical issues are addressed promptly.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI enhances the knowledge base by automatically generating articles from previously resolved tickets, manuals, and other resources.
Can Deskhero capture specific information about each ticket?
Yes, Deskhero's custom fields feature allows capturing specific information about each ticket, which is used by the AI to generate more accurate and relevant responses.
* This article provides an example of how a fictive company in the Aircraft maintenance services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
