SkyFixers Inc. uses Deskhero's AI capabilities to manage and prioritize incoming tickets efficiently. The AI system categorizes the tickets based on urgency and complexity, ensuring that critical issues are addressed promptly. This has significantly reduced response times and improved the company's efficiency in handling customer queries.
With Deskhero's knowledge base feature, SkyFixers Inc. has been able to build a comprehensive database of common issues and solutions. The AI system automatically generates articles from previously resolved tickets, manuals, and other resources, making it easier for the support team to find relevant information.
Deskhero's AI also enhances the search results by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This has made it easier for the support team to find relevant information, reducing the time spent on each ticket and improving overall productivity.
The custom fields feature allows SkyFixers Inc. to capture specific information about each ticket, such as the type of aircraft and the nature of the issue. This information is used by the AI to generate more accurate and relevant responses, improving the quality of customer service.
Finally, SkyFixers Inc. uses Deskhero's REST API to integrate the platform with its existing systems, ensuring seamless data flow and enhancing overall operational efficiency.
How does Deskhero's AI prioritize tickets?
Deskhero's AI prioritizes tickets based on their urgency and complexity, ensuring that critical issues are addressed promptly.
How does Deskhero's AI enhance search results?
Deskhero's AI enhances search results by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files.
Can Deskhero be integrated with existing systems?
Yes, Deskhero can be integrated with existing systems using its REST API.
* This article provides an example of how a fictive company in the Aircraft maintenance services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
