SkyTech Aviation has a vast amount of technical documentation and manuals that are crucial for their customer support services. However, managing and retrieving relevant information from these documents was a challenge. With Deskhero, SkyTech can now use AI to automatically generate knowledge base articles from Word, PowerPoint, and PDF files.
The AI-powered platform also uses OpenAI embeddings from these documents, previous tickets, and scraped website data to find relevant content quickly. This has significantly improved the speed and accuracy of their customer support responses.
Deskhero's AI capabilities also generate suggested replies using ChatGPT. This has not only reduced the workload of the support team but also ensured consistent and accurate responses to customer queries.
Moreover, the comprehensive search bar provided by Deskhero has made it easier for SkyTech's support team to find relevant information quickly. This has further improved their efficiency and effectiveness.
Overall, SkyTech Aviation has significantly enhanced their knowledge management and customer support services by leveraging Deskhero's advanced AI capabilities.
How does Deskhero help in managing technical documentation?
Deskhero uses AI to automatically generate knowledge base articles from Word, PowerPoint, and PDF files. It also uses OpenAI embeddings from these documents to find relevant content quickly, improving the speed and accuracy of customer support responses.
How does Deskhero ensure consistent and accurate responses to customer queries?
Deskhero's AI capabilities generate suggested replies using ChatGPT. This reduces the workload of the support team and ensures consistent and accurate responses to customer queries.
How does Deskhero improve the efficiency of the support team?
Deskhero's comprehensive search bar and AI capabilities make it easier for the support team to find relevant information quickly, thereby improving their efficiency and effectiveness.
* This article provides an example of how a fictive company in the Aircraft manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
