JetStream Manufacturing has a complex product line with a vast amount of associated documentation. Finding relevant information to address customer queries was a time-consuming task. With Deskhero's AI capabilities, JetStream can now leverage OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content quickly and accurately.
The AI-powered platform also generates suggested replies using ChatGPT, which has significantly reduced the time taken to respond to customer queries. This has improved the efficiency of the support team and increased customer satisfaction levels.
Deskhero's website scraping feature has been particularly beneficial for JetStream. The company's website contains up-to-date information about their products. By scraping this data and incorporating it into the AI model, Deskhero ensures that the most recent and relevant information is always available for customer support.
Moreover, the REST API provided by Deskhero allows JetStream to integrate the platform with their existing systems seamlessly. This has resulted in a unified and streamlined workflow that has further improved the efficiency of their support operations.
Overall, Deskhero's advanced AI capabilities have significantly improved the efficiency and effectiveness of JetStream Manufacturing's customer support services.
How does Deskhero's AI capabilities improve the efficiency of customer support services?
Deskhero uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content quickly and accurately. It also generates suggested replies using ChatGPT, significantly reducing the time taken to respond to customer queries.
How does Deskhero's website scraping feature enhance customer support?
Deskhero's website scraping feature ensures that the most recent and relevant information from your company's website is always available for customer support. This enhances the accuracy and relevance of responses to customer queries.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows seamless integration with your existing systems, resulting in a unified and streamlined workflow.
* This article provides an example of how a fictive company in the Aircraft manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
