AeroDynamics Inc. has a vast knowledge base consisting of manuals, policies, and presentations that are crucial for addressing customer queries. However, manually searching through these documents was time-consuming and often led to delays in response times. With Deskhero's advanced AI capabilities, AeroDynamics can now leverage OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content quickly.
The AI-powered platform also generates suggested replies using ChatGPT, which has significantly reduced the time taken to respond to customer queries. This has not only improved the efficiency of the support team but also enhanced customer satisfaction levels.
Deskhero's website scraping feature has also been beneficial for AeroDynamics. The company's website contains a wealth of information that is frequently updated. By scraping this data and incorporating it into the AI model, Deskhero ensures that the most recent and relevant information is always available for customer support.
Furthermore, the REST API provided by Deskhero allows AeroDynamics to integrate the platform with their existing systems seamlessly. This has resulted in a unified and streamlined workflow that has further improved the efficiency of their support operations.
Overall, Deskhero's advanced AI capabilities have transformed AeroDynamics' customer support and helpdesk services, making them more efficient and effective.
How does Deskhero's AI capabilities improve response times?
Deskhero uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content quickly. It also generates suggested replies using ChatGPT, significantly reducing the time taken to respond to customer queries.
What is the benefit of Deskhero's website scraping feature?
Deskhero's website scraping feature ensures that the most recent and relevant information from your company's website is always available for customer support. This enhances the accuracy and relevance of responses to customer queries.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows seamless integration with your existing systems, resulting in a unified and streamlined workflow.
* This article provides an example of how a fictive company in the Aircraft manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
