JetFuel Solutions receives a high volume of support requests daily. Managing these tickets manually was proving to be a challenge. With Deskhero, they implemented a structured ticketing system that allowed them to categorize and prioritize requests efficiently.
The company also leveraged Deskhero's AI capabilities to automate responses to common queries. The AI uses OpenAI Embeddings from previous tickets and knowledge base articles to find relevant content, which is then sent through OpenAI's ChatGPT to generate suggested replies. This significantly reduced the response time and improved customer satisfaction.
JetFuel used Deskhero's kanban board feature to visualize their ticket management process. This helped them track the progress of each ticket and identify any bottlenecks in the process.
The company also utilized Deskhero's user groups feature to assign tickets to the right team, ensuring that queries are resolved by the most qualified individuals.
Finally, JetFuel used Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow for their support team.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to find relevant content. This content is then used to generate suggested replies, significantly reducing the response time and improving the efficiency of ticket management.
What is the benefit of Deskhero's kanban board feature?
Deskhero's kanban board feature allows you to visualize your ticket management process. This helps you track the progress of each ticket and identify any bottlenecks in the process.
Can Deskhero assign tickets to the right team?
Yes, Deskhero's user groups feature allows you to assign tickets to the right team, ensuring that queries are resolved by the most qualified individuals.
* This article provides an example of how a fictive company in the Aircraft Refueling & Maintenance for Cargo Flights industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
