SkyFuel Logistics receives numerous queries and support requests from clients daily. Managing these manually was proving to be a challenge. With Deskhero, they implemented a structured ticketing system that allowed them to categorize and prioritize requests efficiently.
The company also leveraged Deskhero's AI capabilities to automate responses to common queries. The AI uses OpenAI Embeddings from previous tickets and knowledge base articles to find relevant content, which is then sent through OpenAI's ChatGPT to generate suggested replies. This significantly reduced the response time and improved customer satisfaction.
Deskhero's custom fields and user groups features were used to create a tailored system for SkyFuel. They set up custom email domains for different departments, ensuring that queries reach the right team without delay.
SkyFuel also utilized Deskhero's website scraping feature to keep their knowledge base updated with the latest information from relevant industry websites. The comprehensive search bar made it easy for support staff to find the information they needed quickly.
Finally, SkyFuel used Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow for their support team.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to find relevant content. This content is then used to generate suggested replies, significantly reducing the time it takes to respond to queries.
How does Deskhero help in directing queries to the right team?
Deskhero allows you to set up custom email domains for different departments or teams. This ensures that queries are directed to the right team without delay.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems, creating a seamless workflow for your support team.
* This article provides an example of how a fictive company in the Aircraft Refueling & Maintenance for Cargo Flights industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
