AeroLease Solutions receives a plethora of queries daily, from lease agreements to aircraft maintenance. With Deskhero, they can efficiently manage these tickets, ensuring that each query is addressed promptly. The AI capabilities of Deskhero categorize the tickets based on their content, improving the overall efficiency of the helpdesk.
The AI-powered search bar has been instrumental in providing quick and accurate responses to customer queries. By leveraging OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, it provides relevant search results, reducing the time spent searching for information.
Deskhero's AI also generates suggested replies, which has significantly reduced the time agents spend crafting responses. This feature ensures that customers receive consistent and accurate information, regardless of the agent handling the ticket.
By integrating Deskhero with their existing systems using the REST API, AeroLease Solutions has centralized all customer-related data. This makes it easier for agents to access the information they need to resolve tickets, further improving their efficiency.
With Deskhero, AeroLease Solutions has not only improved their customer support but also gained valuable insights into their customer's needs and preferences. These insights are crucial in refining their services and enhancing their customer experience.
How does Deskhero's AI categorize tickets?
Deskhero's AI uses OpenAI embeddings to understand the content of each ticket. It then categorizes them accordingly, ensuring that each query is addressed promptly.
How does the AI-powered search bar work?
The AI-powered search bar uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to provide relevant search results. This reduces the time spent searching for information and ensures that customers receive accurate responses.
Can Deskhero integrate with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems. This ensures that all customer-related data is centralized and easily accessible.
* This article provides an example of how a fictive company in the Aircraft renting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
