SkyHigh Rentals receives hundreds of queries daily, ranging from technical questions about the aircraft to booking inquiries. With Deskhero's advanced AI capabilities, they can quickly sort through these tickets, categorizing them based on urgency and topic. This ensures that high-priority tickets are addressed promptly, improving customer satisfaction.
The AI-powered search bar has been a game-changer for SkyHigh Rentals. It leverages OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to provide relevant content. This not only speeds up the resolution process but also ensures that customers receive accurate information.
Deskhero's AI also generates suggested replies based on the context of the query. This feature has drastically reduced the time agents spend crafting responses, allowing them to handle more tickets within a shorter period. It also ensures consistency in the quality of responses, regardless of the agent handling the ticket.
SkyHigh Rentals also utilizes Deskhero's REST API to integrate the platform with their existing systems. This seamless integration ensures that all customer-related data is centralized, making it easier for agents to access the information they need to resolve tickets.
With Deskhero, SkyHigh Rentals has not only improved their customer support but also gained valuable insights into common customer issues. These insights are instrumental in refining their services and enhancing their customer experience.
How does Deskhero's AI categorize tickets?
Deskhero's AI uses OpenAI embeddings to understand the context and urgency of each ticket. It then categorizes them accordingly, ensuring that high-priority tickets are addressed promptly.
How does the AI-powered search bar work?
The AI-powered search bar uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to provide relevant search results. This ensures that customers receive accurate and comprehensive information.
Can Deskhero integrate with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems. This ensures that all customer-related data is centralized and easily accessible.
* This article provides an example of how a fictive company in the Aircraft renting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
