AeroMaintain Corp. uses Deskhero's AI capabilities to generate knowledge base articles from their extensive collection of repair manuals, maintenance guidelines, and technical documents. This makes it easier for their support team to find the information they need to resolve customer queries quickly and accurately.
The company also uses Deskhero's AI to improve their ticket management system. By leveraging OpenAI Embeddings, the system can suggest replies based on previous tickets, knowledge base articles, and uploaded files. This not only speeds up the resolution process but also ensures consistent and accurate responses.
AeroMaintain Corp. uses Deskhero's website scraping feature to stay abreast of the latest industry standards and regulations. The AI system automatically updates the knowledge base with new information scraped from relevant websites, ensuring the support team always has access to the most current information.
The comprehensive search bar powered by Deskhero's AI is another tool that AeroMaintain Corp. uses to enhance their support services. It provides quick and accurate search results, enabling the support team to find the most relevant information in less time.
Lastly, AeroMaintain Corp. uses Deskhero's REST API to integrate the platform with their existing systems, ensuring a smooth and efficient workflow for their support team.
How does Deskhero's AI help AeroMaintain Corp. generate knowledge base articles?
Deskhero's AI helps AeroMaintain Corp. generate knowledge base articles by processing their extensive collection of repair manuals, maintenance guidelines, and technical documents. This makes it easier for the support team to find the information they need to resolve customer queries quickly and accurately.
How does Deskhero's AI improve AeroMaintain Corp.'s ticket management system?
Deskhero's AI improves AeroMaintain Corp.'s ticket management system by suggesting replies based on previous tickets, knowledge base articles, and uploaded files. This not only speeds up the resolution process but also ensures consistent and accurate responses.
How does Deskhero's AI help AeroMaintain Corp. stay updated with the latest industry standards and regulations?
Deskhero's AI helps AeroMaintain Corp. stay updated with the latest industry standards and regulations by scraping relevant websites for new information and updating the knowledge base accordingly.
* This article provides an example of how a fictive company in the Aircraft Repair & Maintenance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
