JetServ Solutions uses Deskhero's AI capabilities to manage their vast repository of technical documents, repair procedures, and maintenance guidelines. The AI-powered system automatically generates knowledge base articles from these documents, enabling the support team to find relevant information quickly and efficiently.
The company also uses Deskhero's AI to optimize their ticket management system. By leveraging OpenAI Embeddings, the system can suggest replies based on previous tickets, knowledge base articles, and uploaded files. This significantly reduces the time spent by support agents on each ticket, thereby improving their productivity and overall customer satisfaction.
JetServ Solutions uses Deskhero's website scraping feature to keep their knowledge base updated with the latest industry standards and regulations. The AI system scrapes relevant websites for new information and updates the knowledge base accordingly, ensuring the support team always has access to the most current and relevant information.
The comprehensive search bar powered by Deskhero's AI is another tool that JetServ Solutions uses to enhance their support services. It provides quick and accurate search results, enabling the support team to find the most relevant information in less time.
Lastly, JetServ Solutions uses Deskhero's REST API to integrate the platform with their existing systems, ensuring a seamless and efficient workflow for their support team.
How does Deskhero's AI help JetServ Solutions manage their technical documents?
Deskhero's AI helps JetServ Solutions manage their technical documents by automatically generating knowledge base articles from these documents. This enables the support team to find relevant information quickly and efficiently.
How does Deskhero's AI optimize JetServ Solutions' ticket management system?
Deskhero's AI optimizes JetServ Solutions' ticket management system by suggesting replies based on previous tickets, knowledge base articles, and uploaded files. This significantly reduces the time spent by support agents on each ticket, thereby improving their productivity and overall customer satisfaction.
How does Deskhero's AI help JetServ Solutions stay updated with the latest industry standards and regulations?
Deskhero's AI helps JetServ Solutions stay updated with the latest industry standards and regulations by scraping relevant websites for new information and updating the knowledge base accordingly.
* This article provides an example of how a fictive company in the Aircraft Repair & Maintenance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
