SkyFixers Inc. uses Deskhero's AI capabilities to manage their vast array of technical manuals, repair procedures, and maintenance guidelines. The AI-powered system automatically generates knowledge base articles from these documents, making it easy for the support team to find relevant information quickly.
The company also uses Deskhero's AI to enhance their ticket management system. By leveraging OpenAI Embeddings, the system can suggest replies based on previous tickets, knowledge base articles, and uploaded files. This significantly reduces the time spent by support agents on each ticket, improving their productivity and customer satisfaction.
Deskhero's website scraping feature is used by SkyFixers Inc. to keep their knowledge base up-to-date with the latest industry standards and regulations. The AI system scrapes relevant websites for new information and updates the knowledge base accordingly.
SkyFixers Inc. also benefits from Deskhero's comprehensive search bar, which uses AI to enhance search results. This allows the support team to find the most relevant information faster, reducing the time spent on each ticket.
Finally, SkyFixers Inc. uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow for their support team.
How does Deskhero's AI improve ticket management?
Deskhero's AI improves ticket management by suggesting replies based on previous tickets, knowledge base articles, and uploaded files. This reduces the time spent by support agents on each ticket, improving their productivity and customer satisfaction.
How does Deskhero's AI keep the knowledge base up-to-date?
Deskhero's AI keeps the knowledge base up-to-date by scraping relevant websites for new information and updating the knowledge base accordingly.
How does Deskhero's AI enhance search results?
Deskhero's AI enhances search results by using OpenAI Embeddings to find the most relevant content, reducing the time spent on each ticket.
* This article provides an example of how a fictive company in the Aircraft Repair & Maintenance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
