AeroSecure uses Deskhero's advanced AI capabilities to manage their vast amount of customer queries. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This significantly reduces the response time and increases the efficiency of the customer support team.
The company also uses Deskhero's custom fields and structured data lists to categorize and prioritize customer queries. This helps in managing the workflow and ensures that urgent issues are addressed promptly.
Deskhero's comprehensive search bar is used by AeroSecure to quickly find relevant information from their vast knowledge base. The AI enhances the search results by finding the most relevant content based on the query.
With Deskhero's REST API, AeroSecure integrates the platform with their existing systems. This allows them to seamlessly manage customer support across multiple platforms.
Finally, AeroSecure uses Deskhero's user groups feature to assign specific queries to specialized teams. This ensures that each query is handled by the most competent team, improving the quality of customer support.
How does Deskhero's AI capabilities enhance AeroSecure's customer support?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to generate suggested replies. This helps in reducing the response time and increasing the efficiency of the customer support team.
How does AeroSecure manage their workflow using Deskhero?
AeroSecure uses Deskhero's custom fields and structured data lists to categorize and prioritize customer queries. This helps in managing the workflow and ensuring that urgent issues are addressed promptly.
How does AeroSecure integrate Deskhero with their existing systems?
AeroSecure uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to seamlessly manage customer support across multiple platforms.
* This article provides an example of how a fictive company in the Aircraft Security Screening industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
