SkyShield uses Deskhero's AI capabilities to handle their large volume of helpdesk queries. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to suggest replies. This not only speeds up the response time but also improves the accuracy of the responses.
The company uses Deskhero's kanban board to visualize their workflow. This helps in identifying bottlenecks and improving the overall efficiency of their helpdesk services.
SkyShield uses Deskhero's custom email domains feature to maintain their brand identity in all customer interactions. This helps in building trust and improving customer satisfaction.
With Deskhero's website scraping feature, SkyShield keeps their knowledge base up-to-date with the latest information from their website. This ensures that the helpdesk team always has the most recent information at their disposal.
Finally, SkyShield uses Deskhero's user groups feature to assign specific queries to specialized teams. This ensures that each query is handled by the most competent team, improving the quality of their helpdesk services.
How does Deskhero's AI capabilities improve SkyShield's helpdesk services?
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to suggest replies. This speeds up the response time and improves the accuracy of the responses.
How does SkyShield maintain their brand identity in customer interactions?
SkyShield uses Deskhero's custom email domains feature to maintain their brand identity in all customer interactions. This helps in building trust and improving customer satisfaction.
How does SkyShield keep their knowledge base up-to-date?
With Deskhero's website scraping feature, SkyShield keeps their knowledge base up-to-date with the latest information from their website. This ensures that the helpdesk team always has the most recent information at their disposal.
* This article provides an example of how a fictive company in the Aircraft Security Screening industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
