JetGuard uses Deskhero's AI capabilities to manage their large volume of customer queries. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to generate suggested replies. This not only reduces the response time but also improves the accuracy of the responses.
The company uses Deskhero's tickets management feature to efficiently handle customer queries. This helps in tracking the status of each query and ensuring that no query goes unanswered.
JetGuard uses Deskhero's comprehensive search bar to quickly find relevant information from their vast knowledge base. The AI enhances the search results by finding the most relevant content based on the query.
With Deskhero's REST API, JetGuard integrates the platform with their existing systems. This allows them to seamlessly manage customer support across multiple platforms.
Finally, JetGuard uses Deskhero's user groups feature to assign specific queries to specialized teams. This ensures that each query is handled by the most competent team, improving the quality of customer support.
How does Deskhero's AI capabilities streamline JetGuard's customer support?
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to generate suggested replies. This reduces the response time and improves the accuracy of the responses.
How does JetGuard track the status of each customer query?
JetGuard uses Deskhero's tickets management feature to efficiently handle customer queries. This helps in tracking the status of each query and ensuring that no query goes unanswered.
How does JetGuard integrate Deskhero with their existing systems?
JetGuard uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to seamlessly manage customer support across multiple platforms.
* This article provides an example of how a fictive company in the Aircraft Security Screening industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
