AeroEquip Solutions has a large customer base spread across different regions. This often leads to a high volume of support tickets, which can be challenging to manage. By implementing Deskhero, AeroEquip has been able to efficiently manage these tickets using the platform's advanced AI capabilities.
The AI capabilities of Deskhero have enabled AeroEquip to automate the process of assigning tickets to the appropriate support teams based on the nature of the query. This has resulted in faster resolution of queries and improved customer satisfaction.
Deskhero's AI also generates suggested replies for the support team based on previous tickets and relevant knowledge base articles. This not only speeds up the response time but also ensures that the responses are accurate and consistent.
Furthermore, AeroEquip has used Deskhero's REST API to integrate the platform with their existing CRM system. This has allowed them to leverage the AI capabilities of Deskhero without disrupting their current workflows.
Overall, Deskhero's advanced AI capabilities have significantly improved AeroEquip's helpdesk services, making them more efficient and customer-centric.
How does Deskhero's AI help in managing tickets?
Deskhero's AI can automate the process of assigning tickets to the appropriate support teams based on the nature of the query. This leads to faster resolution of queries and improved customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets and relevant knowledge base articles to generate suggested replies.
Can Deskhero be integrated with existing CRM systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing CRM system.
* This article provides an example of how a fictive company in the Aircraft Support Equipment Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
