SkyHigh Airlines receives thousands of customer queries daily. They needed a solution that could manage this volume efficiently while maintaining high-quality customer service. They turned to Deskhero for its robust ticket management system and advanced AI capabilities.
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies. This feature has significantly reduced the time taken to respond to customer queries, improving customer satisfaction rates.
The AI also enhances search results, making it easier for SkyHigh's customer support team to find the information they need quickly. This has led to faster resolution times and a more efficient customer support process.
Additionally, SkyHigh uses Deskhero's custom fields and user groups features to categorize and assign tickets effectively. This ensures that each query is handled by the most suitable team member, further improving response times and quality.
Overall, Deskhero's advanced AI capabilities have enabled SkyHigh Airlines to handle their high volume of customer queries more efficiently and effectively, leading to improved customer satisfaction and loyalty.
How has Deskhero improved SkyHigh Airlines' customer support process?
Deskhero has improved SkyHigh Airlines' customer support process by using AI to generate suggested replies and enhance search results, leading to faster response and resolution times. It has also enabled more effective ticket categorization and assignment through its custom fields and user groups features.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
What are the benefits of Deskhero's enhanced search results?
Deskhero's enhanced search results make it easier for customer support teams to find the information they need quickly, leading to faster resolution times and a more efficient customer support process.
* This article provides an example of how a fictive company in the Airline Carriers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
