JetStream Carriers has an extensive knowledge base that is crucial for both their customer support team and their customers. However, managing this knowledge base was proving to be a challenge. They needed a solution that could help them generate, organize, and search through articles efficiently. They found this solution in Deskhero.
Deskhero's AI capabilities allow JetStream to generate knowledge base articles from Word, PowerPoint, and PDF files. This has significantly reduced the time and effort required to create new articles, allowing the team to keep the knowledge base up-to-date with the latest information.
The AI also enhances search results within the knowledge base. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, the AI can find and display the most relevant articles for any given search. This has made it easier for both the customer support team and customers to find the information they need.
Furthermore, JetStream uses Deskhero's structured data lists and custom fields features to organize their knowledge base effectively. This has made it easier to navigate and manage the knowledge base, improving its usability.
Overall, Deskhero's advanced AI capabilities have transformed JetStream Carriers' knowledge base management, making it more efficient and user-friendly.
How has Deskhero improved JetStream Carriers' knowledge base management?
Deskhero has improved JetStream Carriers' knowledge base management by using AI to generate articles and enhance search results, making the knowledge base more efficient and user-friendly. It has also enabled more effective organization of the knowledge base through its structured data lists and custom fields features.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI generates knowledge base articles from Word, PowerPoint, and PDF files. This significantly reduces the time and effort required to create new articles.
What are the benefits of Deskhero's enhanced search results within the knowledge base?
Deskhero's enhanced search results make it easier for both the customer support team and customers to find the information they need within the knowledge base. This leads to faster resolution times and a better user experience.
* This article provides an example of how a fictive company in the Airline Carriers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
