AeroSwift Airlines' customer support team handles a large volume of tickets daily. They needed a solution that could help them categorize and assign these tickets efficiently. They found this solution in Deskhero.
Deskhero's AI capabilities allow AeroSwift to categorize tickets based on their content. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to understand the content of each ticket and assign it to the appropriate category. This has significantly improved the efficiency of the ticket categorization process.
The AI also suggests the most suitable team member to handle each ticket based on their expertise and workload. This ensures that each ticket is handled by the person best equipped to resolve it, leading to faster resolution times and higher customer satisfaction rates.
Furthermore, AeroSwift uses Deskhero's kanban board feature to visualize their ticket workflow. This provides a clear overview of the status of each ticket and helps the team manage their workload effectively.
Overall, Deskhero's advanced AI capabilities have streamlined AeroSwift Airlines' ticket management process, making it more efficient and effective.
How has Deskhero improved AeroSwift Airlines' ticket management process?
Deskhero has improved AeroSwift Airlines' ticket management process by using AI to categorize tickets and suggest the most suitable team member to handle each ticket. It has also provided a clear visualization of the ticket workflow through its kanban board feature.
How does Deskhero's AI categorize tickets?
Deskhero's AI categorizes tickets based on their content. It uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to understand the content of each ticket and assign it to the appropriate category.
What are the benefits of Deskhero's ticket assignment suggestions?
Deskhero's ticket assignment suggestions ensure that each ticket is handled by the person best equipped to resolve it. This leads to faster resolution times and higher customer satisfaction rates.
* This article provides an example of how a fictive company in the Airline Carriers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
