AirMeal has a vast amount of information spread across different formats - Word documents, PowerPoint presentations, PDF files, and their website. They use Deskhero to consolidate this information into a single, searchable knowledge base.
The AI capabilities of Deskhero enable AirMeal to generate knowledge base articles from various file formats and scrape data from the company's website. This has resulted in a comprehensive and up-to-date knowledge base that is easily accessible to the customer support team.
The AI-enhanced search bar significantly improves the team's ability to find relevant information, reducing the time spent on each ticket and increasing the number of queries handled per day.
Deskhero's ticket management system, powered by AI, suggests replies based on OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. This feature has improved the quality of responses and increased customer satisfaction.
Furthermore, the REST API allows AirMeal to integrate Deskhero with their existing systems, ensuring a seamless workflow and further enhancing their customer support efficiency.
How does Deskhero generate knowledge base articles?
Deskhero uses its advanced AI capabilities to generate articles from various file formats and scrape data from your website.
How does the AI-powered search bar improve efficiency?
The AI-powered search bar uses advanced algorithms to search through all your data and provide the most relevant results quickly, reducing the time spent on each ticket.
Can Deskhero suggest replies to customer queries?
Yes, Deskhero's AI capabilities can suggest replies based on OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data.
* This article provides an example of how a fictive company in the Airline Catering Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
